Master of Business Administration (Services Management)

Universiti Tun Abdul Razak (UNIRAZAK)
Kuala Lumpur, WP Kuala Lumpur, Malaysia
Master's Degree
Study mode
1 year
January May September
Total tuition fee (local)
Contact the university / college
Total tuition fee (foreign)
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About this course


The MBA (Services Management) programme prepares graduates to be service-oriented managers who provide managerial leadership and develop logical, critical, and creative solutions to problems faced by organisations in the services industry.


  • To enable graduates to articulate and apply relevant theories and adopt the principles and best practices relevant to their organisation.
  • To enable graduates to perform as service-oriented managers who adopt customer and supplier relationship management skills when performing value added processes with effective communication skills.
  • To enable graduates to formulate, communicate, and implement strategic thinking processes involving cross-cultural communication and sensitivity to the needs of different cultures.


  • Ability to acquire and apply knowledge in the areas of services management for both localised setting and international environment.
  • Ability to demonstrate relevant expertise and skills to provide leadership in services industry.
  • Ability to engage in strategic and critical thinking with analytical, evaluative, and problem solving skills when making business decisions.
  • Ability to engage in effective cross-cultural communication skills and sensitive to social responsibility in a multicultural setting.
  • Ability to articulate ethical issues in services management as well as to provide leadership in social responsibility.
  • Ability to lead and engage in lifelong learning at individual, group, and institutional levels.
  • Ability to acquire creative and innovative ideas to initiate enterprising activities or projects.

Entry Requirements

  • A Bachelor's degree with honours from UNIRAZAK or its equivalent from an institution of higher learning recognised by the Malaysian government. Applicants for executive and taught postgraduate programmes should normally have a minimum CGPA of 2.75 but candidates with a Bachelor's degree whose CGPA is below the minimum requirement of 2 years of relevant working experience in respective fields can be considered.
  • A minimum score of 575 for a paper-based total or 232 for a computer-based total or 90 for an Internet based total for the Test of English as a Foreign Language (TOEFL)*; or
  • A minimum score of Band 6.5 in the International English Language Testing System (IELTS)*; or
  • A minimum required proficiency on UNIRAZAK Postgraduate English Proficiency Test; or
  • A recognised first degree undertaken in English medium; or
  • Successful completion of Intensive English Programme (IEP) at the Advanced level conducted by the Centre for English Language (CEL).


Core Courses

  • Managerial Accounting
  • Business Economics
  • Financial Management
  • Organisational Management
  • Managerial Ethics and Social Responsibility
  • Competitive Strategic Management
  • Marketing Management
  • Quantitative Techniques and Decision Making
  • Organisational Behaviour
  • Managing Quality Services
  • Customer Relationship Management
  • Services Marketing


  • Financial Services Management
  • Hotel Management
  • Airline and Ticket Management
  • Tourism Marketing
  • Strategic Brand Management
  • Business Law
  • Strategic Human Resource Management
  • Research Methodology / Case Research Methods
  • Research Project

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